Shipping Policy:
Shipping Information for India:
At Luminari, we ensure a seamless delivery experience for all our customers within India. Here are the details you need to know:
- Shipping Partners and Timelines
All domestic orders are handled by DTDC, a trusted logistics partner known for reliable service. Your package will typically reach you within 7-10 working days from the date of dispatch. Once your order is on its way, you will receive a tracking number to monitor its progress. For any assistance regarding your shipment, feel free to reach out to us on WhatsApp at +91 6376 798 640.
- Shipping Charges
Enjoy complimentary shipping on all orders within India. However, if you need your order urgently, we offer express shipping to selected pin codes at an additional charge of ______ per consignment. Express deliveries are completed within 24-72 hours. Kindly contact our team on WhatsApp before checkout if you require express delivery.
- Key Shipping Policies
- Order cut-off times are provided as guidelines and do not include potential delays related to payment processing. We aim to dispatch all orders within 48 hours (2 business days) subjected to the availability of the item in the stock except during Indian public holidays, where dispatch may take up to 72 hours.
- Estimated delivery times are approximate and begin from the dispatch date.
- Luminari is committed to delivering your order promptly but cannot be held responsible for delays due to natural disasters or unforeseen circumstances beyond our control. However, rest assured that we will make every effort to expedite your order in such situations.
- Once an order is placed, it cannot be cancelled or refunded.
- Each order is shipped to a single destination address. For multiple addresses, please place separate orders or contact us on WhatsApp for assistance.
- While we strive to ship all items together, certain product characteristics or availability may require separate shipments.
- If your complete order is not delivered within 15 working days, please reach out to us on WhatsApp at ++91 6376 798 640.
- In case of damaged or tampered packaging, please notify us immediately on WhatsApp or via email at luminari.in@gmail.com, mentioning your order reference number for prompt assistance.
- Upon delivery, the recipient may be required to provide photo ID proof such as Pan card, Driving License, Passport, Voter ID, or Aadhar Card.
Contact Us
For any queries or feedback regarding your order, please don’t hesitate to contact our customer service team:
WhatsApp: +91 6376 798 640.
Email: luminari.in@gmail.com
Your satisfaction is our priority, and we look forward to providing you with a delightful shopping experience at Luminari.